Caterer
Can I charge different fees for different delivery areas?
Yes. Every delivery area has its own delivery fee, order minimum, and optional free delivery threshold, and you can switch each area on or off.
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Ordering catering, group orders, billing, and managing your organization.
View all 51 customer articlesPackages
Learn what a package includes, how to add utensils, and how to order from several caterers.
- Are utensils included with each delivery?
- Can I order from multiple restaurants in one order?
- What exactly is a package?
Polling
Let each teammate pick their own meal, set a budget, and see who’s picked what.
- Can I auto-submit my group order?
- How do I edit or remove a teammate's meal choice?
- How do I set a meal stipend for a group order?
- How do I set up a group order?
- What's the difference between package and full-menu group orders?
- How do I review responses and spend on a group order?
- How do I share my group order with my team?
Organizations
Invite teammates, set roles, share payment and invoicing, and set up single sign-on.
- What permissions/roles can I give teammates?
- Can I share a credit card with my organization?
- How can I change a team member's role?
- How do I add people to my organization?
- How do I create an organization?
- How does invoicing work for my organization?
- How do I join my organization from an invite link?
- How do I set up Microsoft Entra ID (OIDC) single sign-on?
- How do I set up Okta single sign-on?
- How do purchase order (PO) numbers work on CaterCow?
- How do I remove someone from my organization?
- How do I share a summary of my upcoming orders with my team?
- When should I create a new organization?
General Questions
Manage your account and notifications, secure your login, and understand fees and tax exemption.
- What fees will I see on my order?
- How do I delete my account?
- How do I reset my password?
- How do I turn email and text notifications on or off?
- My company is sales-tax exempt. Can we place orders?
- How do I set up two-factor authentication?
CaterCow Rewards
Earn CaterCoins by reviewing orders and referring friends, then redeem them for coupons or gift cards.
- How do customer referrals work?
- What are CaterCow Rewards?
- Where do CaterCoins live and how can I redeem them?
- Why are reviews important?
Orders
Place, change, cancel, or reorder catering, plus receipts, coupons, and delivery details.
- How do I find and view my orders?
- How do I add delivery instructions to my order?
- How do I cancel my order, and will I get a refund?
- How do I download a receipt for my order?
- How do I modify or update my already-placed order?
- How do I reorder a past order?
- How quickly will the restaurant confirm my order?
- How does pickup work?
- How much advance notice do I need to place an order?
- How do I favorite a restaurant?
- Why did I get a link to claim an order?
- How do I order a la carte from a restaurant's full menu?
- What's the difference between a team survey and a review?
- How do I use a coupon or deal code at checkout?
- Why are some address fields grayed out at checkout?
Search
Find caterers that deliver to you, look up a restaurant by name, or hide one.
- How do I find the right restaurant for my event?
- How do I hide a restaurant from my search results?
- How do I know if a specific restaurant is on CaterCow?
Running your kitchen on CaterCow: orders, menus, delivery, and payouts.
View all 37 caterer articlesKitchens
Add locations, set hours and days off, and fix a kitchen customers can’t find.
- How do I mark days off for my kitchen?
- How do I set my business hours?
- Why isn't my kitchen showing up for customers?
- How do I manage multiple kitchen locations?
About Us
How CaterCow works with restaurants, from applying and signing up to managing your team.
- How do I update my business details?
- What can each role on my team see and do?
- Do I need to have licenses or certifications to sign up?
- How do I sign up for Stable?
- How do I manage my team on CaterCow?
- What happens after I apply to become a CaterCow restaurant partner?
- What makes CaterCow different from other catering platforms?
Delivery Areas
Set delivery fees, order minimums, and lead times by area, or offer pickup instead.
- Can I charge different fees for different delivery areas?
- Can I control my order minimums and lead time?
- How do I offer pickup to customers?
- What if I don't deliver?
Orders
Accept, decline, and re-confirm orders, print meal labels, and create orders and deals.
- How do I create an order for my own customer?
- How do I decline an order?
- How do restaurants preview and respond to group orders?
- How do I create a deal?
- How do I accept a new order?
- How do I track outside orders alongside my CaterCow orders?
- How do I print meal labels for my orders?
- How do I re-confirm next-day and last-minute orders?
Menus
Update items and prices, add options and upcharges, share menus across kitchens, and request packages.
- How do I create and publish a new package?
- What does full menu ordering (FMO) mean for my account?
- How do I update my menu?
- How do I share a menu across kitchen locations?
- How do I add options, add-ons, and upcharges to menu items?
- How do I respond to a menu review?
Fees
What partnering with CaterCow costs, and how to share your zero-commission ordering link.
- Does it cost money to partner with CaterCow?
- How do I share a zero-commission link with my own customers?
Payouts
See how and when you’re paid, add bank accounts, verify with Stripe, and find tax forms.
- How and when do I get paid?
- How do taxes work?
- How do I add and manage my bank accounts?
- How do I verify my identity with Stripe to get paid?
- What is a legal entity, and do I need more than one?
- Where do I find my 1099-K tax document?
Picking your meal in a group order, with or without an account.
View all 6 pollee articlesGroup Orders
Pick your meal, skip a day, save your allergies, and see your upcoming meals.
- How do I cancel my meal?
- How do I choose my meal?
- Why was I charged for my group order meal?
- Can I pick my meal without a CaterCow account?
- How do I set my dietary restrictions and food allergies?
- Where can I see all my upcoming meals?
Start here
Quick answers to common questions.
Customer
What permissions/roles can I give teammates?
There are 4 roles within an organization — Admin, Orderer, Staff, and External Attendant — plus guest links for people outside your organization.