How Can We Help?

Caterer

Customer

Pollee

Featured Articles

Caterer: Can I have different delivery fees for different delivery zones?

Customer: How do I modify/update/change my already placed order?

Customer: What Permissions/Roles can I give teammates?

Popular Topics

About Us

Do I need to have licenses or certifications to sign up?

What makes CaterCow different from other catering platforms?

CaterCow Orders

Accepting and Re-confirming Orders

Delivery Areas

Can I control my order minimums and lead time?

Can I have different delivery fees for different delivery zones?

What if I don't deliver?

Fees

Does it cost money to partner with CaterCow?

Payouts

How and when do I get paid?

How do taxes work?

CaterCow Rewards

What are CaterCow Rewards?

Where do CaterCoins Live and How Can I Redeem Them?

Why Are Reviews Important?

General Questions

CaterCow Fees

My company is sales-tax exempt, can we place orders?

Orders

Can I pay for someone else’s order? What’s the deal with sharing credit cards?

How do I modify/update/change my already placed order?

How does a caterer confirm my order and how quickly will I know if they can do it?

How much advanced notice do I need to order?

Organizations

How can I change a team members role?

What Permissions/Roles can I give teammates?

How do I add people to my organization?

How do I create an Organization?

What is an Organization?

Packages

Are utensils included with each delivery?

I want to place 1 order with multiple different caterers

What exactly is a package?

Polling

Can I Auto-Submit My Group Order Poll?

How to Group Order on CaterCow with Polling

Search

How do I know if a specific restaurant / caterer is on CaterCow?

General

How do I make my poll selection?