How quickly will the restaurant confirm my order?

Your order shows as Pending until the restaurant accepts it. As soon as it does, we email you, so you don’t have to keep checking. How long that takes depends on the restaurant and the time of day.

What happens after you place your order

1. We email you to confirm we got your order.
2. The restaurant gets your order by email and text. If it hasn’t answered yet, we send reminders.
3. When the restaurant accepts, your order’s status changes to Accepted and we email you. If you’ve turned on text notifications, we text you too.
4. The afternoon before your order’s date, we ask the restaurant to confirm it again.

What if…

…the restaurant can’t take my order? We email you to let you know.

…I change my order before the restaurant accepts it? Your changes are part of the order the restaurant reviews, so there’s no separate approval.

…I change my order after the restaurant accepts it? Your changes go to the restaurant to approve, and we email you once they accept them. See How do I modify or update my already-placed order?