On this page
From time to time, our menus team takes a closer look at your live menu and flags anything that needs a second look from you — a dietary tag that seems off, a description that could use more detail, or a general question about one of your items. Your answers keep what customers see on CaterCow accurate. The video above walks through the whole review.
This is different from reviews customers leave about their orders — those are separate and don’t involve the menus team at all.
How you’ll know
If our menus team has sent you a review, you’ll see a banner on your menu page (Your Menu under Operations in the sidebar) letting you know there are outstanding questions. It asks you to answer them before you submit any menu updates or share your menu. The review also shows up in the Action Center (the bell at the top of your dashboard) under Menu Reviews, with the date it was sent. We don’t send a separate email alert yet, so the banner and the Action Center are where reviews show up.
Answer a menu review
1. Open Your Menu under Operations in the sidebar. In the banner at the top, click Answer Menu Questions. The review opens in a new tab.
2. Our note at the top of the review says what we’re looking for. Below it is each item we asked about, followed by any general questions. To pick up where you left off, click Skip To First Incomplete.
3. Each flagged item starts with our question. Type your answer in the box below it, then update any fields we’ve asked about, such as the Menu Item Description, price, or serving size.
4. If we’ve asked about dietary information, check every tag that applies: Vegetarian, Vegan, Gluten Free, or Contains Nuts. Then check I Confirm Dietary Information Is Accurate. You can’t complete the item without it.
5. What Customers Will See on the right previews the item with your changes. Use Caterer Comments for anything you want to explain, like a price that isn’t right. If you don’t know the answer for an item, check Skip Validation instead of guessing.
6. Click Mark Complete to save the item. Your changes go live on your menu right away, so customers see the updated item. To change an answer before you submit, edit the item and click Update Item.
7. Answer any open-ended questions in your own words, then click Mark Complete on each one.
8. Once every item and question is done, the review is ready to send. Click Review Answers to look everything over first, or click Submit Review to send your answers to our menus team.
What happens after you submit
- Your answers don’t wait for our approval. Each item updates your live menu as soon as you click Mark Complete, without the Pending CaterCow Review step that everyday edits to a marketplace menu go through. For changes outside a review, see How do I update my menu?
- Our menus team checks your answers and reaches out if we have any more questions.
- There’s no deadline, but the sooner you answer, the sooner customers see your full, accurate menu.