Delivery Areas
Can I charge different fees for different delivery areas?
Yes. Every delivery area has its own delivery fee, order minimum, and optional free delivery threshold, and you can switch each area on or off.
VideoCaterer help
Running your kitchen on CaterCow: orders, menus, delivery, and payouts.
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Kitchens
4 articles- How do I mark days off for my kitchen?Video
Close a kitchen for holidays or one-off closures without touching your regular business hours, and see what happens to orders already booked on that date.
- How do I set my business hours?Video
Set the weekly schedule that controls when customers can book a delivery or pickup time at each of your kitchens.
- Why isn't my kitchen showing up for customers?Video
A kitchen takes orders only after its setup checklist is done. See what each step checks, why a kitchen can take your own orders but not marketplace orders, and how to fix a missing step.
- How do I manage multiple kitchen locations?Video
Add each of your locations as its own kitchen, work through its setup checklist, and deactivate or delete a kitchen you no longer use.
About Us
7 articles- How do I update my business details?Video
Update your business name, website, cancellation policy, and the description customers see on your CaterCow catering page.
- What can each role on my team see and do?
The four roles you can give teammates — Admin, Manager, Finance / Hands-Off Owner, and Employee (Read-Only) — and what each can see and change.
- Do I need to have licenses or certifications to sign up?
You need whatever your local laws require to run a catering business. Our Terms of Service ask every restaurant to follow them.
- How do I sign up for Stable?Video
Create your Stable account and your business in one form, then finish your kitchen's setup checklist so it can take your own orders.
- How do I manage my team on CaterCow?Video
Invite team members and manage who has access to your CaterCow account directly from your dashboard.
- What happens after I apply to become a CaterCow restaurant partner?
What happens after you apply to the CaterCow marketplace, from our review to your invitation and the kitchen setup checklist.
- What makes CaterCow different from other catering platforms?
We build packages with our partners, review applications, let you set your own delivery terms, and let customers order on their own.
Delivery Areas
4 articles- Can I control my order minimums and lead time?
You set the order minimum for each of your delivery areas yourself. Only our team can change your lead time and pickup minimums.
- Can I charge different fees for different delivery areas?Video
Yes. Every delivery area has its own delivery fee, order minimum, and optional free delivery threshold, and you can switch each area on or off.
- How do I offer pickup to customers?Video
Turn on pickup at a kitchen so customers can collect their order there instead of having it delivered, or set up a kitchen that only does pickup.
- What if I don't deliver?
You can take orders without delivering. Turn on pickup at a kitchen, then confirm on its Delivery Settings tab that it’s pickup-only.
Orders
8 articles- How do I create an order for my own customer?Video
Build an order for a customer you brought to CaterCow yourself, then send them a link to claim it, finish checkout, and pay.
- How do I decline an order?Video
How to decline an order you can't fulfill, what happens after you submit it, and how declining can affect your availability for that day.
- How do restaurants preview and respond to group orders?Video
See how a group order is shaping up before it's submitted, and let us know early if you can't fulfill it.
- How do I create a deal?Video
Create a discount code from your caterer dashboard to offer customers a dollar or percentage discount, free delivery, or both.
- How do I accept a new order?Video
Review a new order's delivery details and items, then accept it so the customer gets an automatic confirmation.
- How do I track outside orders alongside my CaterCow orders?Video
Log orders you take outside CaterCow as Placeholder orders, and see them on your Orders page with your CaterCow orders and any orders synced from other platforms.
- How do I print meal labels for my orders?Video
Every order you accept comes with meal labels and a prep checklist. They're attached to your order email, and you can print them again from the order's page.
- How do I re-confirm next-day and last-minute orders?Video
Why CaterCow asks you to double-check tomorrow’s orders the day before, and how the quick re-confirmation step works.
Fees
2 articles- Does it cost money to partner with CaterCow?
Signing up is free. We keep a percentage of each payout we send you, so we only make money when you do.
- How do I share a zero-commission link with my own customers?Video
Copy your personal ordering link from your dashboard, post it on your own website, and see the customers who sign up through it.
Payouts
6 articles- How and when do I get paid?Video
We pay you by direct deposit for every order. Card-paid orders are scheduled 5 days after delivery, and invoiced orders take longer.
- How do taxes work?
The sales tax a customer pays is included in your payout for that order, and you pay it to your tax authorities. Tax-exempt orders come with the customer’s exemption certificate when we have one on file.
- How do I add and manage my bank accounts?
How to add a bank account, assign it to specific kitchens, and what happens when a new account needs approval.
- How do I verify my identity with Stripe to get paid?
Why CaterCow asks you to verify your identity with Stripe, what info you'll need, and what to do if verification gets stuck.
- What is a legal entity, and do I need more than one?Video
A legal entity is the business that gets verified with Stripe, holds your bank account, and receives your tax documents — here’s when you’d want more than one.
- Where do I find my 1099-K tax document?Video
Your 1099-K is on the Documents tab of the legal entity it was issued to, under Legal & Bank Accounts in your dashboard.
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