Organizations
What permissions/roles can I give teammates?
There are 4 roles within an organization — Admin, Orderer, Staff, and External Attendant — plus guest links for people outside your organization.
Customer help
Ordering catering, group orders, billing, and managing your organization.
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Packages
3 articles- Are utensils included with each delivery?Video
It depends on the restaurant and the package. Here’s where to add utensils at checkout, and how to set a default for future orders.
- Can I order from multiple restaurants in one order?
Each order is from one restaurant. To get food from more than one, place a separate order with each.
- What exactly is a package?
A package is a menu from one restaurant that CaterCow puts together and prices per person, so ordering for a group takes less guesswork.
Polling
7 articles- Can I auto-submit my group order?Video
Turn on auto-submit and CaterCow places your group order for you when the group order deadline arrives, so you don't have to come back to check out.
- How do I edit or remove a teammate's meal choice?Video
Change or delete a meal you added for someone, or leave a teammate's own pick out of your group order.
- How do I set a meal stipend for a group order?Video
Set a per-meal budget for your group order so your company covers up to a set amount and teammates cover any difference.
- How do I set up a group order?Video
Share one link so each teammate picks their own meal from a menu you choose, then check out once for everyone before the deadline.
- What's the difference between package and full-menu group orders?
In a package group order, your team picks from a set of preset meals. In a full-menu group order, they pick individual dishes from the restaurant’s menu.
- How do I review responses and spend on a group order?Video
See who picked what on your group order, before and after it's placed, and download a spend report that splits each meal into what your company covered and what your teammate paid.
- How do I share my group order with my team?Video
Put your group order on your team's meal calendar, copy the right link for your team, and turn on a guest link for people outside your organization.
Organizations
13 articles- Can I share a credit card with my organization?Video
Yes. Share a card with your organization so other Admins and Orderers can pay with it, or have an Admin pay for an order with their own card.
- How can I change a team member's role?Video
Organization Admins can change a teammate's role from the Manage Organization page.
- How do I add people to my organization?Video
Invite teammates as Admins, Orderers, or Staff one at a time, in bulk, or by sharing your meal calendar link.
- How do I create an organization?Video
Every CaterCow account starts as its own organization, and you can add more from your dashboard whenever you need them.
- How does invoicing work for my organization?
Some organizations can pay by invoice instead of credit card — here’s how to get set up, choose it at checkout, and find your billing documents.
- How do I join my organization from an invite link?Video
Open your invite, then sign up or log in. You’re added to the organization at the role your Admin picked.
- How do I set up Microsoft Entra ID (OIDC) single sign-on?
Your IT admin registers CaterCow as an app in Microsoft Entra ID and enters its details in CaterCow. Then your team logs in with their Microsoft work accounts.
- How do I set up Okta single sign-on?
Your IT admin adds CaterCow from the Okta app catalog and enters its details in CaterCow. Then your team logs in with their Okta accounts.
- How do purchase order (PO) numbers work on CaterCow?Video
What a PO or requisition number is, when CaterCow asks for one, and how spending limits and expiration dates are enforced.
- How do I remove someone from my organization?Video
How Admins can remove a teammate from an organization, including the option to exclude them from upcoming group order meal selections.
- How do I share a summary of my upcoming orders with my team?Video
Turn your organization’s upcoming orders into a menu your team can open from a link or a PDF. It shows what’s coming, without prices.
- What permissions/roles can I give teammates?
There are 4 roles within an organization — Admin, Orderer, Staff, and External Attendant — plus guest links for people outside your organization.
- When should I create a new organization?
Use one organization per group of people who share a meal calendar, and separate organizations for groups that don't overlap.
General Questions
6 articles- What fees will I see on my order?
What the Delivery, Service Fee, Restaurant Surcharge, Sales Tax, and Tip lines on your order mean.
- How do I delete my account?
Email support@catercow.com and ask us to delete your account. Your account settings don’t have a delete option.
- How do I reset my password?Video
Request a reset link from the log in page, then choose a new password. Each link works for 6 hours.
- How do I turn email and text notifications on or off?Video
Turn text messages and our news emails on or off from My Account. Emails about your orders always come.
- My company is sales-tax exempt. Can we place orders?
Yes. Email your tax exemption certificate to support@catercow.com, and we’ll apply your exemption to future orders your organization places.
- How do I set up two-factor authentication?Video
Turn on two-factor authentication from your account settings, so logging in takes a code from your authenticator app as well as your password.
CaterCow Rewards
4 articles- How do customer referrals work?Video
Share your referral link from your Rewards page. Friends who sign up with it get 500 CaterCoins, and you earn CaterCoins each month on what they order.
- What are CaterCow Rewards?
Earn CaterCoins for every order review and redeem them for Amazon gift cards or CaterCow coupons.
- Where do CaterCoins live and how can I redeem them?Video
Find the CaterCoins you've earned on your Rewards page and redeem them for a CaterCow coupon or an Amazon gift card.
- Why are reviews important?Video
Your order reviews help other customers choose with confidence, help restaurants improve, and earn you CaterCoins.
Orders
15 articles- How do I find and view my orders?Video
Find any past or upcoming order, filter by date, address, or payment type, and see the full details of an order.
- How do I add delivery instructions to my order?Video
Add notes for the driver at checkout, or save them to an address in your address book so they come with every order to that address.
- How do I cancel my order, and will I get a refund?Video
Cancel from your order page. Before the restaurant's cancellation deadline, your order is canceled right away with a full refund. After it, canceling sends us a request, and we work it out with the restaurant.
- How do I download a receipt for my order?Video
Download a PDF receipt for any placed order, right from your orders list or from the order’s page.
- How do I modify or update my already-placed order?Video
Change the headcount, date, time, menu choices, or delivery details of a placed order from its order page, up until the restaurant’s cutoff for changes.
- How do I reorder a past order?Video
Reorder a past order in a couple of clicks. Pick a new date, and we’ll carry your items, address, and group order menu forward.
- How quickly will the restaurant confirm my order?
Your order shows as Pending until the restaurant accepts it. We email you as soon as it does.
- How does pickup work?Video
Choose pickup instead of delivery, pick the location you'll collect from, and find the pickup details on your order.
- How much advance notice do I need to place an order?
Each restaurant sets how much notice it needs, and checkout tells you if your time is too soon. Also covers order minimums, same-day orders, and the other checks that can stop an order.
- How do I favorite a restaurant?Video
Save the restaurants your team loves so they’re easy to find the next time you order.
- Why did I get a link to claim an order?Video
A restaurant started a CaterCow order for you. The link lets you sign up or log in, take over the order, and finish checkout.
- How do I order a la carte from a restaurant's full menu?Video
Some restaurants let you skip our curated packages and build your order item by item from their full menu instead.
- What's the difference between a team survey and a review?Video
A review is your public star rating of an order. A team survey collects private thumbs-up or thumbs-down feedback from your teammates on any past order.
- How do I use a coupon or deal code at checkout?Video
How to redeem a coupon or deal code during checkout, and the eligibility rules that determine whether one will work on your order.
- Why are some address fields grayed out at checkout?Video
When checkout uses a saved address, its fields lock to protect your address book — here’s how to make a one-time change or update the saved address itself.
Search
3 articles- How do I find the right restaurant for my event?
Use CaterCow’s search page to find restaurants by delivery address, date, headcount, and dietary or budget filters.
- How do I hide a restaurant from my search results?
Block a restaurant you're not interested in so it stops showing up in your search results, and unblock it any time from your Blocked Restaurants list.
- How do I know if a specific restaurant is on CaterCow?
Search for the restaurant by name from the search page.
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