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Customer Help Center

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CaterCow Rewards

  • Where do CaterCoins Live and How Can I Redeem Them?
  • Why Are Reviews Important?
  • What are CaterCow Rewards?

General Questions

  • CaterCow Fees
  • My company is sales-tax exempt, can we place orders?

Orders

  • Can I pay for someone else’s order? What’s the deal with sharing credit cards?
  • How do I modify/update/change my already placed order?
  • How does a caterer confirm my order and how quickly will I know if they can do it?
  • How much advanced notice do I need to order?

Organizations

  • How can I change a team members role?
  • How do I add people to my organization?
  • How do I create an Organization?
  • What Permissions/Roles can I give teammates?
  • What is an Organization?

Packages

  • I want to place 1 order with multiple different caterers
  • What exactly is a package?
  • Are utensils included with each delivery?

Polling

  • Can I Auto-Submit My Group Order Poll?
  • How to Group Order on CaterCow with Polling

Search

  • How do I know if a specific restaurant / caterer is on CaterCow?

Have A Question?

or call us at (855) 269-4056

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