Action Center

0 Pending Items

You don't have any actions that need your attention at the moment.

Sign Up

Fees

How do I share a zero-commission link with my own customers?

Copy your personal ordering link from your dashboard, post it on your own website, and see the customers who sign up through it.

On this page

Your zero-commission link is a personal ordering page for your own website. Orders placed through it are charged your zero-commission rate instead of our usual commission.

1. In your dashboard’s sidebar, click Get Zero-Commission, under Customer Relations.

2. Find your link under Share your link to get started! It opens your catering page on CaterCow. The Fees for Customers Using Special Link table beside it shows what you and your customers pay on orders placed through your link.

3. Click Copy, then paste the link onto your website.

4. Customers who sign up through your link appear under Your In-House Catering Customers, with their name, email, phone number, sign-up date, and the total they’ve spent with you.

5. To save the list as a spreadsheet file, click Download CSV.

Which orders get the zero-commission rate

  • Orders placed through your link. They get the rate even when the customer already had a CaterCow account.
  • Later orders from customers in your list. Their account stays marked as yours, so their orders with you get the zero-commission rate even when they don’t come back through the link. This covers orders with your business only, not with other restaurants on CaterCow.
  • Direct Entry orders. Orders you create for your own customer get the same rate.

The You Pay row in the fees table is your rate on these orders. If we send the courier for one of these orders, a delivery surcharge can be added on top of that rate (see areas CaterCow manages for you). For questions about your rates, email menus@catercow.com.

Under Brand Your Zero-Commission Ordering Experience, set Your Brand Color, Text Color, and Background Color. The preview below them shows the page your customers see. Reset to Defaults puts the colors back.

To add the link as a button, or to load the ordering page right on your website, see Other Ways to Share Your 0% Commission Link on the same page.

What if…

…my business isn’t live on CaterCow yet? The page shows a warning at the top. Don’t share your link until it’s gone.

…a customer isn’t in my list? The list shows only customers who created their CaterCow account through your link, or while claiming a Direct Entry order you sent them. Customers who already had an account aren’t added, even when they order through your link.

…a customer mentions CaterCow referrals? They may mean our customer referral program, where customers earn CaterCoins for inviting friends. It’s separate from your zero-commission link and doesn’t change your fees.

Still need help?