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In a group order, each person on the customer’s team picks their own meal instead of one person ordering for everyone. Responses keep coming in until the customer submits the order, so the poll shows up on your orders page early. You can watch it take shape and tell us right away if you can’t fulfill it. The video above walks through it.
Once enough of the team has picked their meals, we email you and text your order contacts, so you can put the group order on your calendar. From then on, it shows on your orders page until the customer submits it.
Preview and respond to a group order
1. From your Orders page, click the Upcoming tab. To see only group orders, choose Group Orders from the order type filter. Group orders that are still collecting meals show Confirmed & Finalizing Headcount and an estimated headcount.
2. Click View Order Progress on the group order you want to see. The top of the page shows the delivery date, time, and address, and the estimated headcount.
3. Current Order Choices shows what people have picked so far. Below the list, Total Responses So Far shows how many people have answered. Both can change until the order is submitted, so use them to plan ahead.
4. On the right, Order will be Submitted by shows when the customer’s order will be submitted.
5. If you can’t fulfill the group order, let us know as early as you can. Click Unable To Fulfill, tell us why in at least 10 characters, and click Submit.
6. The status changes to Unable To Fulfill, and the button goes away, since we already have your message.
How group orders work for you
- Picks and the headcount can change until the customer submits the order. The customer’s deadline is 3 p.m. the day before delivery, by default.
- Once it’s submitted, the order moves to your Needs Attention tab, and you accept it like any new order. Once you’ve accepted it, you can print a label for each person’s meal with their name and choice. See how to print meal labels.
- Unable To Fulfill alerts our team. It doesn’t cancel the group order, and the customer isn’t told automatically.
What if the group order changes?
- The date moves: we email you the old and new dates.
- The customer cancels it: we email and text you to say it won’t come in.