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Catering","\u002Fcuisines\u002Fbaked-desserts",{"title":373,"path":374},"Breakfast Catering","\u002Fcuisines\u002Fbreakfast",{"title":376,"path":377},"Caribbean Catering","\u002Fcuisines\u002Fcaribbean",{"title":379,"path":380},"Chinese Food Catering","\u002Fcuisines\u002Fchinese",{"title":382,"path":383},"Filipino Catering","\u002Fcuisines\u002Ffilipino",{"title":385,"path":386},"Hawaiian & Poke Bowl Catering","\u002Fcuisines\u002Fhawaiian",{"title":388,"path":389},"Indian Catering","\u002Fcuisines\u002Findian",{"title":391,"path":392},"Indonesian Catering","\u002Fcuisines\u002Findonesian",{"title":394,"path":395},"Italian Catering","\u002Fcuisines\u002Fitalian",{"title":397,"path":398},"Japanese Catering","\u002Fcuisines\u002Fjapanese",{"title":400,"path":401},"Smoothies, Juice & Coffee Catering","\u002Fcuisines\u002Fjuice-smoothies",{"title":403,"path":404},"Korean Catering","\u002Fcuisines\u002Fkorean",{"title":406,"path":407},"Latin American Catering","\u002Fcuisines\u002Flatin-american",{"title":409,"path":410},"Office Lunch Catering","\u002Fcuisines\u002Flunch",{"title":412,"path":413},"Mediterranean Catering","\u002Fcuisines\u002Fmediterranean",{"title":415,"path":416},"Mexican Catering","\u002Fcuisines\u002Fmexican",{"title":418,"path":419},"Salad & Healthy Bowl Catering","\u002Fcuisines\u002Fsalad",{"title":421,"path":422},"Sandwich\u002FWrap Catering","\u002Fcuisines\u002Fsandwich",{"title":424,"path":425},"Thai Catering","\u002Fcuisines\u002Fthai",{"title":427,"path":428},"Vietnamese Catering","\u002Fcuisines\u002Fvietnamese",[430,438,445,451,458,463,470,476,482,489,494,500,505,511,518,524,530,536,541,547,553,559,565,570,576,582,588,594,600,606,612,617,622,627,633,638,644,650,657,664,671,677,684,689,695,701,707,713,718,724,730,736,742,748,754,759,765,771,777,782,787,793,798,804,810,816,821,827,833,838,843,848,854,859,865,871,877,883,889,895,901,907,912,917,922,927,933,939,945,952,958,963,969,975],{"title":431,"summary":432,"section":433,"featured":434,"path":435,"stem":436,"video_url":437},"How do I mark days off for my kitchen?","Close a kitchen for holidays or one-off closures without touching your regular business hours, and see what happens to orders already booked on that date.","Kitchens",false,"\u002Fhelp\u002Fcaterer\u002Favailability-days-off","help\u002Fcaterer\u002Favailability-days-off","\u002Fvideos\u002Fhelp\u002Favailability-days-off.mp4",{"title":439,"summary":440,"section":441,"featured":434,"path":442,"stem":443,"video_url":444},"How do I update my business details?","Update your business name, website, cancellation policy, and the description customers see on your CaterCow catering page.","About Us","\u002Fhelp\u002Fcaterer\u002Fbusiness-details-brand-settings","help\u002Fcaterer\u002Fbusiness-details-brand-settings","\u002Fvideos\u002Fhelp\u002Fbusiness-details-brand-settings.mp4",{"title":446,"summary":447,"section":433,"featured":434,"path":448,"stem":449,"video_url":450},"How do I set my business hours?","Set the weekly schedule that controls when customers can book a delivery or pickup time at each of your kitchens.","\u002Fhelp\u002Fcaterer\u002Fbusiness-hours","help\u002Fcaterer\u002Fbusiness-hours","\u002Fvideos\u002Fhelp\u002Fbusiness-hours.mp4",{"title":452,"summary":453,"section":454,"featured":434,"path":455,"stem":456,"video_url":457},"Can I control my order minimums and lead time?","You set the order minimum for each of your delivery areas yourself. Only our team can change your lead time and pickup minimums.","Delivery Areas","\u002Fhelp\u002Fcaterer\u002Fcan-i-control-my-order-minimums-and-lead-time","help\u002Fcaterer\u002Fcan-i-control-my-order-minimums-and-lead-time",null,{"title":459,"summary":460,"section":441,"featured":434,"path":461,"stem":462,"video_url":457},"What can each role on my team see and do?","The four roles you can give teammates — Admin, Manager, Finance \u002F Hands-Off Owner, and Employee (Read-Only) — and what each can see and change.","\u002Fhelp\u002Fcaterer\u002Fcaterer-team-roles-explained","help\u002Fcaterer\u002Fcaterer-team-roles-explained",{"title":464,"summary":465,"section":466,"featured":434,"path":467,"stem":468,"video_url":469},"How do I create an order for my own customer?","Build an order for a customer you brought to CaterCow yourself, then send them a link to claim it, finish checkout, and pay.","Orders","\u002Fhelp\u002Fcaterer\u002Fcreating-an-order-for-your-own-customer-direct-entry","help\u002Fcaterer\u002Fcreating-an-order-for-your-own-customer-direct-entry","\u002Fvideos\u002Fhelp\u002Fcreating-an-order-for-your-own-customer-direct-entry.mp4",{"title":471,"summary":472,"section":473,"featured":434,"path":474,"stem":475,"video_url":457},"How do I create and publish a new package?","CaterCow's team creates packages for you from your menu. To ask for a new package or a change to one, email menus@catercow.com.","Menus","\u002Fhelp\u002Fcaterer\u002Fcreating-and-publishing-a-package-modern-v2-packages","help\u002Fcaterer\u002Fcreating-and-publishing-a-package-modern-v2-packages",{"title":477,"summary":478,"section":466,"featured":434,"path":479,"stem":480,"video_url":481},"How do I decline an order?","How to decline an order you can't fulfill, what happens after you submit it, and how declining can affect your availability for that day.","\u002Fhelp\u002Fcaterer\u002Fdeclining-an-order","help\u002Fcaterer\u002Fdeclining-an-order","\u002Fvideos\u002Fhelp\u002Fdeclining-an-order.mp4",{"title":483,"summary":484,"section":454,"featured":485,"path":486,"stem":487,"video_url":488},"Can I charge different fees for different delivery areas?","Yes. Every delivery area has its own delivery fee, order minimum, and optional free delivery threshold, and you can switch each area on or off.",true,"\u002Fhelp\u002Fcaterer\u002Fdifferent-delivery-area-fees","help\u002Fcaterer\u002Fdifferent-delivery-area-fees","\u002Fvideos\u002Fhelp\u002Fdifferent-delivery-area-fees.mp4",{"title":490,"summary":491,"section":441,"featured":434,"path":492,"stem":493,"video_url":457},"Do I need to have licenses or certifications to sign up?","You need whatever your local laws require to run a catering business. Our Terms of Service ask every restaurant to follow them.","\u002Fhelp\u002Fcaterer\u002Fdo-i-need-to-have-licenses-or-certifications-to-sign-up","help\u002Fcaterer\u002Fdo-i-need-to-have-licenses-or-certifications-to-sign-up",{"title":495,"summary":496,"section":497,"featured":434,"path":498,"stem":499,"video_url":457},"Does it cost money to partner with CaterCow?","Signing up is free. We keep a percentage of each payout we send you, so we only make money when you do.","Fees","\u002Fhelp\u002Fcaterer\u002Fdoes-it-cost-money-to-partner-with-catercow","help\u002Fcaterer\u002Fdoes-it-cost-money-to-partner-with-catercow",{"title":501,"summary":502,"section":473,"featured":434,"path":503,"stem":504,"video_url":457},"What does full menu ordering (FMO) mean for my account?","Find out whether your account works from your full menu or from packages, and where you make menu changes in each case.","\u002Fhelp\u002Fcaterer\u002Ffmo-vs-package-only-partner-gating","help\u002Fcaterer\u002Ffmo-vs-package-only-partner-gating",{"title":506,"summary":507,"section":466,"featured":434,"path":508,"stem":509,"video_url":510},"How do restaurants preview and respond to group orders?","See how a group order is shaping up before it's submitted, and let us know early if you can't fulfill it.","\u002Fhelp\u002Fcaterer\u002Fgroup-order-polls-what-caterers-see-and-how-to-respond","help\u002Fcaterer\u002Fgroup-order-polls-what-caterers-see-and-how-to-respond","\u002Fvideos\u002Fhelp\u002Fgroup-order-polls-what-caterers-see-and-how-to-respond.mp4",{"title":512,"summary":513,"section":514,"featured":434,"path":515,"stem":516,"video_url":517},"How and when do I get paid?","We pay you by direct deposit for every order. Card-paid orders are scheduled 5 days after delivery, and invoiced orders take longer.","Payouts","\u002Fhelp\u002Fcaterer\u002Fhow-and-when-do-i-get-paid","help\u002Fcaterer\u002Fhow-and-when-do-i-get-paid","\u002Fvideos\u002Fhelp\u002Fhow-and-when-do-i-get-paid.mp4",{"title":519,"summary":520,"section":466,"featured":434,"path":521,"stem":522,"video_url":523},"How do I create a deal?","Create a discount code from your caterer dashboard to offer customers a dollar or percentage discount, free delivery, or both.","\u002Fhelp\u002Fcaterer\u002Fhow-do-i-create-a-deal","help\u002Fcaterer\u002Fhow-do-i-create-a-deal","\u002Fvideos\u002Fhelp\u002Fhow-do-i-create-a-deal.mp4",{"title":525,"summary":526,"section":441,"featured":434,"path":527,"stem":528,"video_url":529},"How do I sign up for Stable?","Create your Stable account and your business in one form, then finish your kitchen's setup checklist so it can take your own orders.","\u002Fhelp\u002Fcaterer\u002Fhow-do-i-sign-up-for-stable","help\u002Fcaterer\u002Fhow-do-i-sign-up-for-stable","\u002Fvideos\u002Fhelp\u002Fhow-do-i-sign-up-for-stable.mp4",{"title":531,"summary":532,"section":473,"featured":434,"path":533,"stem":534,"video_url":535},"How do I update my menu?","Edit your menu items, prices, and descriptions from your caterer dashboard, and know when your changes go live.","\u002Fhelp\u002Fcaterer\u002Fhow-do-i-update-my-menu","help\u002Fcaterer\u002Fhow-do-i-update-my-menu","\u002Fvideos\u002Fhelp\u002Fhow-do-i-update-my-menu.mp4",{"title":537,"summary":538,"section":514,"featured":434,"path":539,"stem":540,"video_url":457},"How do taxes work?","The sales tax a customer pays is included in your payout for that order, and you pay it to your tax authorities. Tax-exempt orders come with the customer’s exemption certificate when we have one on file.","\u002Fhelp\u002Fcaterer\u002Fhow-do-taxes-work","help\u002Fcaterer\u002Fhow-do-taxes-work",{"title":542,"summary":543,"section":466,"featured":434,"path":544,"stem":545,"video_url":546},"How do I accept a new order?","Review a new order's delivery details and items, then accept it so the customer gets an automatic confirmation.","\u002Fhelp\u002Fcaterer\u002Fhow-to-accept-an-order","help\u002Fcaterer\u002Fhow-to-accept-an-order","\u002Fvideos\u002Fhelp\u002Fhow-to-accept-an-order.mp4",{"title":548,"summary":549,"section":433,"featured":434,"path":550,"stem":551,"video_url":552},"Why isn't my kitchen showing up for customers?","A kitchen takes orders only after its setup checklist is done. See what each step checks, why a kitchen can take your own orders but not marketplace orders, and how to fix a missing step.","\u002Fhelp\u002Fcaterer\u002Fkitchen-health-checks","help\u002Fcaterer\u002Fkitchen-health-checks","\u002Fvideos\u002Fhelp\u002Fkitchen-health-checks.mp4",{"title":554,"summary":555,"section":433,"featured":434,"path":556,"stem":557,"video_url":558},"How do I manage multiple kitchen locations?","Add each of your locations as its own kitchen, work through its setup checklist, and deactivate or delete a kitchen you no longer use.","\u002Fhelp\u002Fcaterer\u002Fkitchens-multi-location-management","help\u002Fcaterer\u002Fkitchens-multi-location-management","\u002Fvideos\u002Fhelp\u002Fkitchens-multi-location-management.mp4",{"title":560,"summary":561,"section":473,"featured":434,"path":562,"stem":563,"video_url":564},"How do I share a menu across kitchen locations?","Copy a menu to another kitchen, keep the copy linked to the original, or detach it to manage on its own.","\u002Fhelp\u002Fcaterer\u002Fmanaging-menus-across-multiple-kitchens-inheritance-copy-detach","help\u002Fcaterer\u002Fmanaging-menus-across-multiple-kitchens-inheritance-copy-detach","\u002Fvideos\u002Fhelp\u002Fmanaging-menus-across-multiple-kitchens-inheritance-copy-detach.mp4",{"title":566,"summary":567,"section":514,"featured":434,"path":568,"stem":569,"video_url":457},"How do I add and manage my bank accounts?","How to add a bank account, assign it to specific kitchens, and what happens when a new account needs approval.","\u002Fhelp\u002Fcaterer\u002Fmanaging-your-bank-accounts","help\u002Fcaterer\u002Fmanaging-your-bank-accounts",{"title":571,"summary":572,"section":441,"featured":434,"path":573,"stem":574,"video_url":575},"How do I manage my team on CaterCow?","Invite team members and manage who has access to your CaterCow account directly from your dashboard.","\u002Fhelp\u002Fcaterer\u002Fmanaging-your-team-on-catercow","help\u002Fcaterer\u002Fmanaging-your-team-on-catercow","\u002Fvideos\u002Fhelp\u002Fmanaging-your-team-on-catercow.mp4",{"title":577,"summary":578,"section":466,"featured":434,"path":579,"stem":580,"video_url":581},"How do I track outside orders alongside my CaterCow orders?","Log orders you take outside CaterCow as Placeholder orders, and see them on your Orders page with your CaterCow orders and any orders synced from other platforms.","\u002Fhelp\u002Fcaterer\u002Fmanual-placeholder-orders-and-unified-order-view-external-orders","help\u002Fcaterer\u002Fmanual-placeholder-orders-and-unified-order-view-external-orders","\u002Fvideos\u002Fhelp\u002Fmanual-placeholder-orders-and-unified-order-view-external-orders.mp4",{"title":583,"summary":584,"section":473,"featured":434,"path":585,"stem":586,"video_url":587},"How do I add options, add-ons, and upcharges to menu items?","Set up reusable choices like sides, sauces, or add-ons on your menu items, with optional upcharges for each option.","\u002Fhelp\u002Fcaterer\u002Fmodifier-groups-add-ons-and-upcharges","help\u002Fcaterer\u002Fmodifier-groups-add-ons-and-upcharges","\u002Fvideos\u002Fhelp\u002Fmodifier-groups-add-ons-and-upcharges.mp4",{"title":589,"summary":590,"section":454,"featured":434,"path":591,"stem":592,"video_url":593},"How do I offer pickup to customers?","Turn on pickup at a kitchen so customers can collect their order there instead of having it delivered, or set up a kitchen that only does pickup.","\u002Fhelp\u002Fcaterer\u002Fpickup-as-a-fulfillment-mode-and-what-if-i-don-t-deliver","help\u002Fcaterer\u002Fpickup-as-a-fulfillment-mode-and-what-if-i-don-t-deliver","\u002Fvideos\u002Fhelp\u002Fpickup-as-a-fulfillment-mode-and-what-if-i-don-t-deliver.mp4",{"title":595,"summary":596,"section":466,"featured":434,"path":597,"stem":598,"video_url":599},"How do I print meal labels for my orders?","Every order you accept comes with meal labels and a prep checklist. They're attached to your order email, and you can print them again from the order's page.","\u002Fhelp\u002Fcaterer\u002Fprinting-meal-labels","help\u002Fcaterer\u002Fprinting-meal-labels","\u002Fvideos\u002Fhelp\u002Fprinting-meal-labels.mp4",{"title":601,"summary":602,"section":466,"featured":434,"path":603,"stem":604,"video_url":605},"How do I re-confirm next-day and last-minute orders?","Why CaterCow asks you to double-check tomorrow’s orders the day before, and how the quick re-confirmation step works.","\u002Fhelp\u002Fcaterer\u002Freconfirming-a-last-minute-next-day-order","help\u002Fcaterer\u002Freconfirming-a-last-minute-next-day-order","\u002Fvideos\u002Fhelp\u002Freconfirming-a-last-minute-next-day-order.mp4",{"title":607,"summary":608,"section":473,"featured":434,"path":609,"stem":610,"video_url":611},"How do I respond to a menu review?","Answer questions our menus team sends about your live menu so customers always see accurate items and dietary information.","\u002Fhelp\u002Fcaterer\u002Fresponding-to-a-menu-review","help\u002Fcaterer\u002Fresponding-to-a-menu-review","\u002Fvideos\u002Fhelp\u002Fresponding-to-a-menu-review.mp4",{"title":613,"summary":614,"section":514,"featured":434,"path":615,"stem":616,"video_url":457},"How do I verify my identity with Stripe to get paid?","Why CaterCow asks you to verify your identity with Stripe, what info you'll need, and what to do if verification gets stuck.","\u002Fhelp\u002Fcaterer\u002Fverifying-your-identity-to-get-paid-stripe","help\u002Fcaterer\u002Fverifying-your-identity-to-get-paid-stripe",{"title":618,"summary":619,"section":441,"featured":434,"path":620,"stem":621,"video_url":457},"What happens after I apply to become a CaterCow restaurant partner?","What happens after you apply to the CaterCow marketplace, from our review to your invitation and the kitchen setup checklist.","\u002Fhelp\u002Fcaterer\u002Fwhat-happens-after-i-apply-to-become-a-catercow-caterer","help\u002Fcaterer\u002Fwhat-happens-after-i-apply-to-become-a-catercow-caterer",{"title":623,"summary":624,"section":454,"featured":434,"path":625,"stem":626,"video_url":457},"What if I don't deliver?","You can take orders without delivering. Turn on pickup at a kitchen, then confirm on its Delivery Settings tab that it’s pickup-only.","\u002Fhelp\u002Fcaterer\u002Fwhat-if-i-don-t-deliver","help\u002Fcaterer\u002Fwhat-if-i-don-t-deliver",{"title":628,"summary":629,"section":514,"featured":434,"path":630,"stem":631,"video_url":632},"What is a legal entity, and do I need more than one?","A legal entity is the business that gets verified with Stripe, holds your bank account, and receives your tax documents — here’s when you’d want more than one.","\u002Fhelp\u002Fcaterer\u002Fwhat-is-a-legal-entity-and-do-i-need-more-than-one","help\u002Fcaterer\u002Fwhat-is-a-legal-entity-and-do-i-need-more-than-one","\u002Fvideos\u002Fhelp\u002Fwhat-is-a-legal-entity-and-do-i-need-more-than-one.mp4",{"title":634,"summary":635,"section":441,"featured":434,"path":636,"stem":637,"video_url":457},"What makes CaterCow different from other catering platforms?","We build packages with our partners, review applications, let you set your own delivery terms, and let customers order on their own.","\u002Fhelp\u002Fcaterer\u002Fwhat-makes-catercow-different-from-other-catering-platforms","help\u002Fcaterer\u002Fwhat-makes-catercow-different-from-other-catering-platforms",{"title":639,"summary":640,"section":514,"featured":434,"path":641,"stem":642,"video_url":643},"Where do I find my 1099-K tax document?","Your 1099-K is on the Documents tab of the legal entity it was issued to, under Legal & Bank Accounts in your dashboard.","\u002Fhelp\u002Fcaterer\u002Fwhere-do-i-find-my-1099-k-tax-document","help\u002Fcaterer\u002Fwhere-do-i-find-my-1099-k-tax-document","\u002Fvideos\u002Fhelp\u002Fwhere-do-i-find-my-1099-k-tax-document.mp4",{"title":645,"summary":646,"section":497,"featured":434,"path":647,"stem":648,"video_url":649},"How do I share a zero-commission link with my own customers?","Copy your personal ordering link from your dashboard, post it on your own website, and see the customers who sign up through it.","\u002Fhelp\u002Fcaterer\u002Fzero-commission-links-bring-your-own-customers","help\u002Fcaterer\u002Fzero-commission-links-bring-your-own-customers","\u002Fvideos\u002Fhelp\u002Fzero-commission-links-bring-your-own-customers.mp4",{"title":651,"summary":652,"section":653,"featured":434,"path":654,"stem":655,"video_url":656},"Are utensils included with each delivery?","It depends on the restaurant and the package. Here’s where to add utensils at checkout, and how to set a default for future orders.","Packages","\u002Fhelp\u002Fcustomer\u002Fare-utensils-included-in-each-package","help\u002Fcustomer\u002Fare-utensils-included-in-each-package","\u002Fvideos\u002Fhelp\u002Fare-utensils-included-in-each-package.mp4",{"title":658,"summary":659,"section":660,"featured":434,"path":661,"stem":662,"video_url":663},"Can I auto-submit my group order?","Turn on auto-submit and CaterCow places your group order for you when the group order deadline arrives, so you don't have to come back to check out.","Polling","\u002Fhelp\u002Fcustomer\u002Fcan-i-auto-submit-my-group-order-poll","help\u002Fcustomer\u002Fcan-i-auto-submit-my-group-order-poll","\u002Fvideos\u002Fhelp\u002Fcan-i-auto-submit-my-group-order-poll.mp4",{"title":665,"summary":666,"section":667,"featured":434,"path":668,"stem":669,"video_url":670},"Can I share a credit card with my organization?","Yes. Share a card with your organization so other Admins and Orderers can pay with it, or have an Admin pay for an order with their own card.","Organizations","\u002Fhelp\u002Fcustomer\u002Fcan-i-pay-for-someone-else-s-order-what-s-the-deal-with-sharing-credit-cards","help\u002Fcustomer\u002Fcan-i-pay-for-someone-else-s-order-what-s-the-deal-with-sharing-credit-cards","\u002Fvideos\u002Fhelp\u002Fcan-i-pay-for-someone-else-s-order-what-s-the-deal-with-sharing-credit-cards.mp4",{"title":672,"summary":673,"section":674,"featured":434,"path":675,"stem":676,"video_url":457},"What fees will I see on my order?","What the Delivery, Service Fee, Restaurant Surcharge, Sales Tax, and Tip lines on your order mean.","General Questions","\u002Fhelp\u002Fcustomer\u002Fcatercow-fees","help\u002Fcustomer\u002Fcatercow-fees",{"title":678,"summary":679,"section":680,"featured":434,"path":681,"stem":682,"video_url":683},"How do customer referrals work?","Share your referral link from your Rewards page. Friends who sign up with it get 500 CaterCoins, and you earn CaterCoins each month on what they order.","CaterCow Rewards","\u002Fhelp\u002Fcustomer\u002Fcustomer-referrals","help\u002Fcustomer\u002Fcustomer-referrals","\u002Fvideos\u002Fhelp\u002Fcustomer-referrals.mp4",{"title":685,"summary":686,"section":674,"featured":434,"path":687,"stem":688,"video_url":457},"How do I delete my account?","Email support@catercow.com and ask us to delete your account. Your account settings don’t have a delete option.","\u002Fhelp\u002Fcustomer\u002Fdelete-my-account","help\u002Fcustomer\u002Fdelete-my-account",{"title":690,"summary":691,"section":660,"featured":434,"path":692,"stem":693,"video_url":694},"How do I edit or remove a teammate's meal choice?","Change or delete a meal you added for someone, or leave a teammate's own pick out of your group order.","\u002Fhelp\u002Fcustomer\u002Fediting-or-removing-a-team-members-meal-selection","help\u002Fcustomer\u002Fediting-or-removing-a-team-members-meal-selection","\u002Fvideos\u002Fhelp\u002Fediting-or-removing-a-team-members-meal-selection.mp4",{"title":696,"summary":697,"section":466,"featured":434,"path":698,"stem":699,"video_url":700},"How do I find and view my orders?","Find any past or upcoming order, filter by date, address, or payment type, and see the full details of an order.","\u002Fhelp\u002Fcustomer\u002Ffinding-and-viewing-your-orders","help\u002Fcustomer\u002Ffinding-and-viewing-your-orders","\u002Fvideos\u002Fhelp\u002Ffinding-and-viewing-your-orders.mp4",{"title":702,"summary":703,"section":704,"featured":434,"path":705,"stem":706,"video_url":457},"How do I find the right restaurant for my event?","Use CaterCow’s search page to find restaurants by delivery address, date, headcount, and dietary or budget filters.","Search","\u002Fhelp\u002Fcustomer\u002Ffinding-the-right-caterer-search-and-filters","help\u002Fcustomer\u002Ffinding-the-right-caterer-search-and-filters",{"title":708,"summary":709,"section":660,"featured":434,"path":710,"stem":711,"video_url":712},"How do I set a meal stipend for a group order?","Set a per-meal budget for your group order so your company covers up to a set amount and teammates cover any difference.","\u002Fhelp\u002Fcustomer\u002Fgroup-order-stipends","help\u002Fcustomer\u002Fgroup-order-stipends","\u002Fvideos\u002Fhelp\u002Fgroup-order-stipends.mp4",{"title":714,"summary":715,"section":704,"featured":434,"path":716,"stem":717,"video_url":457},"How do I hide a restaurant from my search results?","Block a restaurant you're not interested in so it stops showing up in your search results, and unblock it any time from your Blocked Restaurants list.","\u002Fhelp\u002Fcustomer\u002Fhiding-a-restaurant-from-your-search-results","help\u002Fcustomer\u002Fhiding-a-restaurant-from-your-search-results",{"title":719,"summary":720,"section":667,"featured":434,"path":721,"stem":722,"video_url":723},"How can I change a team member's role?","Organization Admins can change a teammate's role from the Manage Organization page.","\u002Fhelp\u002Fcustomer\u002Fhow-can-i-change-a-team-members-role","help\u002Fcustomer\u002Fhow-can-i-change-a-team-members-role","\u002Fvideos\u002Fhelp\u002Fhow-can-i-change-a-team-members-role.mp4",{"title":725,"summary":726,"section":466,"featured":434,"path":727,"stem":728,"video_url":729},"How do I add delivery instructions to my order?","Add notes for the driver at checkout, or save them to an address in your address book so they come with every order to that address.","\u002Fhelp\u002Fcustomer\u002Fhow-do-i-add-delivery-instructions","help\u002Fcustomer\u002Fhow-do-i-add-delivery-instructions","\u002Fvideos\u002Fhelp\u002Fhow-do-i-add-delivery-instructions.mp4",{"title":731,"summary":732,"section":667,"featured":434,"path":733,"stem":734,"video_url":735},"How do I add people to my organization?","Invite teammates as Admins, Orderers, or Staff one at a time, in bulk, or by sharing your meal calendar link.","\u002Fhelp\u002Fcustomer\u002Fhow-do-i-add-people-to-my-organization","help\u002Fcustomer\u002Fhow-do-i-add-people-to-my-organization","\u002Fvideos\u002Fhelp\u002Fhow-do-i-add-people-to-my-organization.mp4",{"title":737,"summary":738,"section":466,"featured":434,"path":739,"stem":740,"video_url":741},"How do I cancel my order, and will I get a refund?","Cancel from your order page. Before the restaurant's cancellation deadline, your order is canceled right away with a full refund. After it, canceling sends us a request, and we work it out with the restaurant.","\u002Fhelp\u002Fcustomer\u002Fhow-do-i-cancel-my-order-and-will-i-get-a-refund","help\u002Fcustomer\u002Fhow-do-i-cancel-my-order-and-will-i-get-a-refund","\u002Fvideos\u002Fhelp\u002Fhow-do-i-cancel-my-order-and-will-i-get-a-refund.mp4",{"title":743,"summary":744,"section":667,"featured":434,"path":745,"stem":746,"video_url":747},"How do I create an organization?","Every CaterCow account starts as its own organization, and you can add more from your dashboard whenever you need them.","\u002Fhelp\u002Fcustomer\u002Fhow-do-i-create-an-organization","help\u002Fcustomer\u002Fhow-do-i-create-an-organization","\u002Fvideos\u002Fhelp\u002Fhow-do-i-create-an-organization.mp4",{"title":749,"summary":750,"section":466,"featured":434,"path":751,"stem":752,"video_url":753},"How do I download a receipt for my order?","Download a PDF receipt for any placed order, right from your orders list or from the order’s page.","\u002Fhelp\u002Fcustomer\u002Fhow-do-i-download-a-receipt-for-my-order","help\u002Fcustomer\u002Fhow-do-i-download-a-receipt-for-my-order","\u002Fvideos\u002Fhelp\u002Fhow-do-i-download-a-receipt-for-my-order.mp4",{"title":755,"summary":756,"section":704,"featured":434,"path":757,"stem":758,"video_url":457},"How do I know if a specific restaurant is on CaterCow?","Search for the restaurant by name from the search page.","\u002Fhelp\u002Fcustomer\u002Fhow-do-i-know-if-a-specific-restaurant-caterer-is-on-catercow","help\u002Fcustomer\u002Fhow-do-i-know-if-a-specific-restaurant-caterer-is-on-catercow",{"title":760,"summary":761,"section":466,"featured":434,"path":762,"stem":763,"video_url":764},"How do I modify or update my already-placed order?","Change the headcount, date, time, menu choices, or delivery details of a placed order from its order page, up until the restaurant’s cutoff for changes.","\u002Fhelp\u002Fcustomer\u002Fhow-do-i-modify-update-my-already-placed-order","help\u002Fcustomer\u002Fhow-do-i-modify-update-my-already-placed-order","\u002Fvideos\u002Fhelp\u002Fhow-do-i-modify-update-my-already-placed-order.mp4",{"title":766,"summary":767,"section":466,"featured":434,"path":768,"stem":769,"video_url":770},"How do I reorder a past order?","Reorder a past order in a couple of clicks. Pick a new date, and we’ll carry your items, address, and group order menu forward.","\u002Fhelp\u002Fcustomer\u002Fhow-do-i-reorder-a-past-order","help\u002Fcustomer\u002Fhow-do-i-reorder-a-past-order","\u002Fvideos\u002Fhelp\u002Fhow-do-i-reorder-a-past-order.mp4",{"title":772,"summary":773,"section":674,"featured":434,"path":774,"stem":775,"video_url":776},"How do I reset my password?","Request a reset link from the log in page, then choose a new password. Each link works for 6 hours.","\u002Fhelp\u002Fcustomer\u002Fhow-do-i-reset-my-password","help\u002Fcustomer\u002Fhow-do-i-reset-my-password","\u002Fvideos\u002Fhelp\u002Fhow-do-i-reset-my-password.mp4",{"title":778,"summary":779,"section":466,"featured":434,"path":780,"stem":781,"video_url":457},"How quickly will the restaurant confirm my order?","Your order shows as Pending until the restaurant accepts it. We email you as soon as it does.","\u002Fhelp\u002Fcustomer\u002Fhow-does-a-caterer-confirm-my-order-and-how-quickly-will-i-know-if-they-can-do-it","help\u002Fcustomer\u002Fhow-does-a-caterer-confirm-my-order-and-how-quickly-will-i-know-if-they-can-do-it",{"title":783,"summary":784,"section":667,"featured":434,"path":785,"stem":786,"video_url":457},"How does invoicing work for my organization?","Some organizations can pay by invoice instead of credit card — here’s how to get set up, choose it at checkout, and find your billing documents.","\u002Fhelp\u002Fcustomer\u002Fhow-does-invoicing-work-for-my-organization","help\u002Fcustomer\u002Fhow-does-invoicing-work-for-my-organization",{"title":788,"summary":789,"section":466,"featured":434,"path":790,"stem":791,"video_url":792},"How does pickup work?","Choose pickup instead of delivery, pick the location you'll collect from, and find the pickup details on your order.","\u002Fhelp\u002Fcustomer\u002Fhow-does-pickup-work","help\u002Fcustomer\u002Fhow-does-pickup-work","\u002Fvideos\u002Fhelp\u002Fhow-does-pickup-work.mp4",{"title":794,"summary":795,"section":466,"featured":434,"path":796,"stem":797,"video_url":457},"How much advance notice do I need to place an order?","Each restaurant sets how much notice it needs, and checkout tells you if your time is too soon. Also covers order minimums, same-day orders, and the other checks that can stop an order.","\u002Fhelp\u002Fcustomer\u002Fhow-much-advanced-notice-do-i-need-to-order","help\u002Fcustomer\u002Fhow-much-advanced-notice-do-i-need-to-order",{"title":799,"summary":800,"section":466,"featured":434,"path":801,"stem":802,"video_url":803},"How do I favorite a restaurant?","Save the restaurants your team loves so they’re easy to find the next time you order.","\u002Fhelp\u002Fcustomer\u002Fhow-to-favorite-a-caterer","help\u002Fcustomer\u002Fhow-to-favorite-a-caterer","\u002Fvideos\u002Fhelp\u002Fhow-to-favorite-a-caterer.mp4",{"title":805,"summary":806,"section":660,"featured":434,"path":807,"stem":808,"video_url":809},"How do I set up a group order?","Share one link so each teammate picks their own meal from a menu you choose, then check out once for everyone before the deadline.","\u002Fhelp\u002Fcustomer\u002Fhow-to-set-up-a-group-order-polling","help\u002Fcustomer\u002Fhow-to-set-up-a-group-order-polling","\u002Fvideos\u002Fhelp\u002Fhow-to-set-up-a-group-order-polling.mp4",{"title":811,"summary":812,"section":466,"featured":434,"path":813,"stem":814,"video_url":815},"Why did I get a link to claim an order?","A restaurant started a CaterCow order for you. The link lets you sign up or log in, take over the order, and finish checkout.","\u002Fhelp\u002Fcustomer\u002Fi-got-a-link-to-claim-an-order-what-is-this","help\u002Fcustomer\u002Fi-got-a-link-to-claim-an-order-what-is-this","\u002Fvideos\u002Fhelp\u002Fi-got-a-link-to-claim-an-order-what-is-this.mp4",{"title":817,"summary":818,"section":653,"featured":434,"path":819,"stem":820,"video_url":457},"Can I order from multiple restaurants in one order?","Each order is from one restaurant. To get food from more than one, place a separate order with each.","\u002Fhelp\u002Fcustomer\u002Fi-want-to-place-1-order-with-multiple-different-caterers","help\u002Fcustomer\u002Fi-want-to-place-1-order-with-multiple-different-caterers",{"title":822,"summary":823,"section":667,"featured":434,"path":824,"stem":825,"video_url":826},"How do I join my organization from an invite link?","Open your invite, then sign up or log in. You’re added to the organization at the role your Admin picked.","\u002Fhelp\u002Fcustomer\u002Fjoining-an-organization-via-invite-link","help\u002Fcustomer\u002Fjoining-an-organization-via-invite-link","\u002Fvideos\u002Fhelp\u002Fjoining-an-organization-via-invite-link.mp4",{"title":828,"summary":829,"section":674,"featured":434,"path":830,"stem":831,"video_url":832},"How do I turn email and text notifications on or off?","Turn text messages and our news emails on or off from My Account. Emails about your orders always come.","\u002Fhelp\u002Fcustomer\u002Fmanaging-your-email-and-text-notifications","help\u002Fcustomer\u002Fmanaging-your-email-and-text-notifications","\u002Fvideos\u002Fhelp\u002Fmanaging-your-email-and-text-notifications.mp4",{"title":834,"summary":835,"section":667,"featured":434,"path":836,"stem":837,"video_url":457},"How do I set up Microsoft Entra ID (OIDC) single sign-on?","Your IT admin registers CaterCow as an app in Microsoft Entra ID and enters its details in CaterCow. Then your team logs in with their Microsoft work accounts.","\u002Fhelp\u002Fcustomer\u002Fmicrosoft-entra-oidc-setup","help\u002Fcustomer\u002Fmicrosoft-entra-oidc-setup",{"title":839,"summary":840,"section":674,"featured":434,"path":841,"stem":842,"video_url":457},"My company is sales-tax exempt. Can we place orders?","Yes. Email your tax exemption certificate to support@catercow.com, and we’ll apply your exemption to future orders your organization places.","\u002Fhelp\u002Fcustomer\u002Fmy-company-is-sales-tax-exempt-can-we-place-orders","help\u002Fcustomer\u002Fmy-company-is-sales-tax-exempt-can-we-place-orders",{"title":844,"summary":845,"section":667,"featured":434,"path":846,"stem":847,"video_url":457},"How do I set up Okta single sign-on?","Your IT admin adds CaterCow from the Okta app catalog and enters its details in CaterCow. Then your team logs in with their Okta accounts.","\u002Fhelp\u002Fcustomer\u002Fokta-setup","help\u002Fcustomer\u002Fokta-setup",{"title":849,"summary":850,"section":466,"featured":434,"path":851,"stem":852,"video_url":853},"How do I order a la carte from a restaurant's full menu?","Some restaurants let you skip our curated packages and build your order item by item from their full menu instead.","\u002Fhelp\u002Fcustomer\u002Fordering-a-la-carte-from-a-caterers-full-menu","help\u002Fcustomer\u002Fordering-a-la-carte-from-a-caterers-full-menu","\u002Fvideos\u002Fhelp\u002Fordering-a-la-carte-from-a-caterers-full-menu.mp4",{"title":855,"summary":856,"section":660,"featured":434,"path":857,"stem":858,"video_url":457},"What's the difference between package and full-menu group orders?","In a package group order, your team picks from a set of preset meals. In a full-menu group order, they pick individual dishes from the restaurant’s menu.","\u002Fhelp\u002Fcustomer\u002Fpackage-polls-vs-full-menu-group-orders","help\u002Fcustomer\u002Fpackage-polls-vs-full-menu-group-orders",{"title":860,"summary":861,"section":466,"featured":434,"path":862,"stem":863,"video_url":864},"What's the difference between a team survey and a review?","A review is your public star rating of an order. A team survey collects private thumbs-up or thumbs-down feedback from your teammates on any past order.","\u002Fhelp\u002Fcustomer\u002Fpost-order-team-surveys-vs-reviews","help\u002Fcustomer\u002Fpost-order-team-surveys-vs-reviews","\u002Fvideos\u002Fhelp\u002Fpost-order-team-surveys-vs-reviews.mp4",{"title":866,"summary":867,"section":667,"featured":434,"path":868,"stem":869,"video_url":870},"How do purchase order (PO) numbers work on CaterCow?","What a PO or requisition number is, when CaterCow asks for one, and how spending limits and expiration dates are enforced.","\u002Fhelp\u002Fcustomer\u002Fpurchase-order-po-numbers-on-catercow","help\u002Fcustomer\u002Fpurchase-order-po-numbers-on-catercow","\u002Fvideos\u002Fhelp\u002Fpurchase-order-po-numbers-on-catercow.mp4",{"title":872,"summary":873,"section":667,"featured":434,"path":874,"stem":875,"video_url":876},"How do I remove someone from my organization?","How Admins can remove a teammate from an organization, including the option to exclude them from upcoming group order meal selections.","\u002Fhelp\u002Fcustomer\u002Fremoving-someone-from-your-organization","help\u002Fcustomer\u002Fremoving-someone-from-your-organization","\u002Fvideos\u002Fhelp\u002Fremoving-someone-from-your-organization.mp4",{"title":878,"summary":879,"section":660,"featured":434,"path":880,"stem":881,"video_url":882},"How do I review responses and spend on a group order?","See who picked what on your group order, before and after it's placed, and download a spend report that splits each meal into what your company covered and what your teammate paid.","\u002Fhelp\u002Fcustomer\u002Freviewing-responses-and-tracking-spend-on-a-group-order","help\u002Fcustomer\u002Freviewing-responses-and-tracking-spend-on-a-group-order","\u002Fvideos\u002Fhelp\u002Freviewing-responses-and-tracking-spend-on-a-group-order.mp4",{"title":884,"summary":885,"section":674,"featured":434,"path":886,"stem":887,"video_url":888},"How do I set up two-factor authentication?","Turn on two-factor authentication from your account settings, so logging in takes a code from your authenticator app as well as your password.","\u002Fhelp\u002Fcustomer\u002Fsetting-up-two-factor-authentication","help\u002Fcustomer\u002Fsetting-up-two-factor-authentication","\u002Fvideos\u002Fhelp\u002Fsetting-up-two-factor-authentication.mp4",{"title":890,"summary":891,"section":660,"featured":434,"path":892,"stem":893,"video_url":894},"How do I share my group order with my team?","Put your group order on your team's meal calendar, copy the right link for your team, and turn on a guest link for people outside your organization.","\u002Fhelp\u002Fcustomer\u002Fsharing-your-group-order-with-your-team","help\u002Fcustomer\u002Fsharing-your-group-order-with-your-team","\u002Fvideos\u002Fhelp\u002Fsharing-your-group-order-with-your-team.mp4",{"title":896,"summary":897,"section":667,"featured":434,"path":898,"stem":899,"video_url":900},"How do I share a summary of my upcoming orders with my team?","Turn your organization’s upcoming orders into a menu your team can open from a link or a PDF. It shows what’s coming, without prices.","\u002Fhelp\u002Fcustomer\u002Fsharing-your-upcoming-orders-with-your-team","help\u002Fcustomer\u002Fsharing-your-upcoming-orders-with-your-team","\u002Fvideos\u002Fhelp\u002Fsharing-your-upcoming-orders-with-your-team.mp4",{"title":902,"summary":903,"section":466,"featured":434,"path":904,"stem":905,"video_url":906},"How do I use a coupon or deal code at checkout?","How to redeem a coupon or deal code during checkout, and the eligibility rules that determine whether one will work on your order.","\u002Fhelp\u002Fcustomer\u002Fusing-a-coupon-or-deal-code-at-checkout","help\u002Fcustomer\u002Fusing-a-coupon-or-deal-code-at-checkout","\u002Fvideos\u002Fhelp\u002Fusing-a-coupon-or-deal-code-at-checkout.mp4",{"title":908,"summary":909,"section":680,"featured":434,"path":910,"stem":911,"video_url":457},"What are CaterCow Rewards?","Earn CaterCoins for every order review and redeem them for Amazon gift cards or CaterCow coupons.","\u002Fhelp\u002Fcustomer\u002Fwhat-are-catercow-rewards","help\u002Fcustomer\u002Fwhat-are-catercow-rewards",{"title":913,"summary":914,"section":653,"featured":434,"path":915,"stem":916,"video_url":457},"What exactly is a package?","A package is a menu from one restaurant that CaterCow puts together and prices per person, so ordering for a group takes less guesswork.","\u002Fhelp\u002Fcustomer\u002Fwhat-exactly-is-a-package","help\u002Fcustomer\u002Fwhat-exactly-is-a-package",{"title":918,"summary":919,"section":667,"featured":485,"path":920,"stem":921,"video_url":457},"What permissions\u002Froles can I give teammates?","There are 4 roles within an organization — Admin, Orderer, Staff, and External Attendant — plus guest links for people outside your organization.","\u002Fhelp\u002Fcustomer\u002Fwhat-permissions-roles-can-i-give-teammates","help\u002Fcustomer\u002Fwhat-permissions-roles-can-i-give-teammates",{"title":923,"summary":924,"section":667,"featured":434,"path":925,"stem":926,"video_url":457},"When should I create a new organization?","Use one organization per group of people who share a meal calendar, and separate organizations for groups that don't overlap.","\u002Fhelp\u002Fcustomer\u002Fwhen-should-i-create-a-new-organization","help\u002Fcustomer\u002Fwhen-should-i-create-a-new-organization",{"title":928,"summary":929,"section":680,"featured":434,"path":930,"stem":931,"video_url":932},"Where do CaterCoins live and how can I redeem them?","Find the CaterCoins you've earned on your Rewards page and redeem them for a CaterCow coupon or an Amazon gift card.","\u002Fhelp\u002Fcustomer\u002Fwhere-do-catercoins-live-and-how-can-i-redeem-them","help\u002Fcustomer\u002Fwhere-do-catercoins-live-and-how-can-i-redeem-them","\u002Fvideos\u002Fhelp\u002Fwhere-do-catercoins-live-and-how-can-i-redeem-them.mp4",{"title":934,"summary":935,"section":680,"featured":434,"path":936,"stem":937,"video_url":938},"Why are reviews important?","Your order reviews help other customers choose with confidence, help restaurants improve, and earn you CaterCoins.","\u002Fhelp\u002Fcustomer\u002Fwhy-are-order-reviews-important","help\u002Fcustomer\u002Fwhy-are-order-reviews-important","\u002Fvideos\u002Fhelp\u002Fwhy-are-order-reviews-important.mp4",{"title":940,"summary":941,"section":466,"featured":434,"path":942,"stem":943,"video_url":944},"Why are some address fields grayed out at checkout?","When checkout uses a saved address, its fields lock to protect your address book — here’s how to make a one-time change or update the saved address itself.","\u002Fhelp\u002Fcustomer\u002Fwhy-are-some-address-fields-grayed-out-at-checkout","help\u002Fcustomer\u002Fwhy-are-some-address-fields-grayed-out-at-checkout","\u002Fvideos\u002Fhelp\u002Fwhy-are-some-address-fields-grayed-out-at-checkout.mp4",{"title":946,"summary":947,"section":948,"featured":434,"path":949,"stem":950,"video_url":951},"How do I cancel my meal?","Won't be there for a group meal? Choose \"I Won't Be There That Day\" so your organizer knows not to order for you.","Group Orders","\u002Fhelp\u002Fpollee\u002Fhow-to-cancel-your-meal-selection","help\u002Fpollee\u002Fhow-to-cancel-your-meal-selection","\u002Fvideos\u002Fhelp\u002Fhow-to-cancel-your-meal-selection.mp4",{"title":953,"summary":954,"section":948,"featured":434,"path":955,"stem":956,"video_url":957},"How do I choose my meal?","Use the link your organizer sends you to pick your meal for each day, add any allergies or special requests, and save your selection.","\u002Fhelp\u002Fpollee\u002Fhow-to-choose-your-meal-selection","help\u002Fpollee\u002Fhow-to-choose-your-meal-selection","\u002Fvideos\u002Fhelp\u002Fhow-to-choose-your-meal-selection.mp4",{"title":959,"summary":960,"section":948,"featured":434,"path":961,"stem":962,"video_url":457},"Why was I charged for my group order meal?","If your meal costs more than your company covers, you pay the difference. Here’s when that’s billed and how to retry a payment that didn’t go through.","\u002Fhelp\u002Fpollee\u002Fpaying-your-share-of-a-group-order-overage","help\u002Fpollee\u002Fpaying-your-share-of-a-group-order-overage",{"title":964,"summary":965,"section":948,"featured":434,"path":966,"stem":967,"video_url":968},"Can I pick my meal without a CaterCow account?","If your organizer sends you a guest link, you can pick your meal with just your name. You don't need an account.","\u002Fhelp\u002Fpollee\u002Fresponding-to-group-orders-without-an-account","help\u002Fpollee\u002Fresponding-to-group-orders-without-an-account","\u002Fvideos\u002Fhelp\u002Fresponding-to-group-orders-without-an-account.mp4",{"title":970,"summary":971,"section":948,"featured":434,"path":972,"stem":973,"video_url":974},"How do I set my dietary restrictions and food allergies?","Save your allergies, dislikes, and diet to your CaterCow account once, and they apply to every group order you join.","\u002Fhelp\u002Fpollee\u002Fsetting-your-dietary-restrictions-and-food-allergies","help\u002Fpollee\u002Fsetting-your-dietary-restrictions-and-food-allergies","\u002Fvideos\u002Fhelp\u002Fsetting-your-dietary-restrictions-and-food-allergies.mp4",{"title":976,"summary":977,"section":948,"featured":434,"path":978,"stem":979,"video_url":980},"Where can I see all my upcoming meals?","Your meal calendar shows every group meal you can join, day by day, and each tile tells you what’s next for that meal.","\u002Fhelp\u002Fpollee\u002Fyour-meal-calendar","help\u002Fpollee\u002Fyour-meal-calendar","\u002Fvideos\u002Fhelp\u002Fyour-meal-calendar.mp4"]